If something is not what we promised, we will replace it or refund it.
The 7-day window. Tell us within seven days of delivery. Photographs of the product and the pack help us sort it out faster.
What we replace or refund. Anything damaged in transit, anything that does not match what you ordered, and anything whose quality falls short of the grade on the label.
What we cannot take back. Food that has been opened and partly used, unless the problem is with the product itself. Changing your mind about a sealed pack is fine; a half-eaten one is not.
Refunds. Cash-on-delivery orders are refunded by bKash or Nagad within three working days of the returned parcel reaching us. Prepaid orders go back to the original method.
To start a return, call or WhatsApp us with your order number.